Support Center Analyst (Tues – Sat, 5:00 PM to 2:00 AM PT) (2024)

Title :

Support Center Analyst (Tues – Sat, 5:00 PM to 2:00 AM PT)

Location :

Houston

Hours :

Tuesday - Saturday, 5:00 pm - 2:00 am

Job Summary

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in any of our US offices, the Support Center Analyst will be responsible for providing the world class customer service by efficiently identifying and resolving customer problems/issues related to both applications and hardware.

This role reports to the Support Center Senior Manager.

**The hours for this role are Tues – Sat, 5:00 PM to 2:00 AM PT.

Responsibilities include:

• Troubleshooting customer problems/issues utilizing standard troubleshooting tools including, but not limited to, FootPrints ticket tracking system, an internal knowledgebase, and Microsoft System Center Configuration Manager “SCCM”.

• Previous help desk and/or IT customer service-related experience with high volume of requests and demanding clientele.
• Strong knowledge/support ability of MS Word, Excel, PowerPoint, and Outlook. (MOS Certification is a big plus.).
• Experience providing technical support in a Windows 10 based environment.
• Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email.
• Experience with supporting VPN connectivity and support.
• Experience with Citrix environments and supporting RSA SecurID Tokens.

Experience

Familiarity with the following is preferred:

• Ticketing systems (Footprints, Remedy, etc.)
• Mac OS X (Mavericks, Yosemite)
• Cisco VPN
• DeskSite/iManage
• Workshare Products
• Microsoft System Center Configuration Manager “SCCM”
• Active Directory
• VoIP Phone Systems

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:

The annual compensation range for this position is $92.5 – 95k. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

The application window is expected to close on Monday, October 28, 2024.

Gibson Dunn & Crutcher LLP is committed to the principles of equal employment opportunity for all partners, employees and applicants and, in accordance with the applicable federal and state laws, does not discriminate on the basis of sex, race, creed, color, religion, matriculation or political affiliation, national origin, alienage or citizenship status, ancestry, age, marital status or partnership status, family responsibilities, disability, medical condition, personal appearance, genetic information, predisposing genetic characteristics, sexual orientation, military status, status as a victim of domestic violence, stalking and sex offenses, arrest or conviction record, or on any other basis prohibited by law.